1. General Provisions
This Refund Policy (hereinafter referred to as the "Policy") applies to the online store Keep-n-Trip (hereinafter referred to as the "Store"), located at https://keep-n-trip.eu
2. Refund Terms
The Buyer has the right to return the goods within 14 days from the date of receipt.
3. Return Conditions
The goods can be returned only if they:
- Have not been used;
- Have retained their original appearance;
- Have all the original tags and packaging;
- Are accompanied by a document confirming the purchase.
4. Return Procedure
To return the goods, you must:
- Contact the Store by e-mail [email address] or phone [phone number] and inform about your desire to return the goods;
- Send the goods to the address [store address] together with the completed return form;
- Receive a refund within 14 days from the date the Store receives the returned goods.
5. Exceptions
The following goods cannot be returned:
Made to order;
- Used;
- Damaged through the fault of the buyer;
- Without original tags and packaging;
- Without a document confirming the purchase.
6. Contact Information
If you have any questions related to the return of goods, the Buyer can contact the Store by e-mail mailbox@keep-n-trip.com